1. Discovery call
A relaxed conversation with Colin, our CEO
A five-minute pre-call questionnaire
From the first call to launch and beyond, every project follows the same six stages. You always know what's happening, when it's happening and what we need from you.
The process
Each stage ends with a clear outcome, so the project keeps moving and nothing is left hanging.
Book a free call and complete a five-minute questionnaire, so we understand your business and goals before we talk.
We talk through your goals, challenges and opportunities, and what the investment involves. You then receive a clear plan, project outline and payment options.
A 30-minute video call to agree goals, timelines and deliverables, meet your project team and plan the next 28 days.
Wireframes, page mockups and brand visuals, plus copy written or refined for your audience, with a design review call before the build.
A fast, secure, mobile-friendly site built with SEO best practice, tested across devices and browsers, and reviewed with you before launch.
Your site goes live, and we set a 90-day action plan for your marketing priorities, run in-house or with us.
What's included
The detail behind each stage, so you know what to expect before it starts.
A relaxed conversation with Colin, our CEO
A five-minute pre-call questionnaire
Your goals and marketing challenges
A walkthrough of our process and Basecamp
An outline of the investment and payment options
Next steps, timelines and deliverables
Your project team and point of contact
Agreed timeline, tools and milestones
Confirmed expectations and deliverables
A plan for the next 28 days
Wireframes, page mockups and brand visuals
Copywriting or a content review
Design decisions based on your customers
A 30-minute design review call
Development with SEO best practice
Mobile-responsive, fast-loading pages
Forms, CRM and tracking connected
Full testing and quality control
A 30-minute pre-launch review and handover
A 90-day action plan for your goals
Tracking, campaigns and tools set up or reviewed
Optional SEO, ads, email and analytics support
Clear KPIs and regular reviews
How we work together
Your project runs in Basecamp, a simple online project tool, with an app if you prefer it. There's nothing to install and no long email chains.
Messages, files, feedback, tasks and timelines in one dashboard.
See which stage we're at and what's next, without chasing for updates.
Questions and feedback in one thread, not across email and WhatsApp.
Know what's done, what's next and what we're waiting on.
Professional and personal service with excellent website expertise. Nivo transformed our site, improved performance, and guided us throughout the process with clarity and enthusiasm.
Living Future Europe
Client testimonial
… Throughout the project, the team listened carefully, offered clear guidance … We are delighted with the result.
Lauren Goodger, Redgrave Search
Client testimonial
… However, the icing on the cake has been the support since the website was launched, educating us on how to edit and update the website ourselves, whilst responding incredibly quickly …
Andrew Shaw
Google review
Start with stage one
A free 30-minute video call about your business, your website and what you want it to do next.